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  • 5 Providing excellent customer service

    Even in today’s economy, consumers are willing to spend more in exchange for excellent customer service. In fact, according to the 2011 American Express Global Customer Service Barometer, seven in ten Americans are willing to spend an average of 13 percent more with companies they believe provide excellent customer service. View More

  • 5 summer retail expositions

    Retail sales rose in February, the most in five months according to Bloomberg news. That’s likely to put a smile on the thousands of attendees hitting up the following diverse and eclectic assortment of retail expos happening this spring and summer. View More

  • Success tips from a retail veteran

    Retail is one industry that many pass through on their way to other careers, but others make their long-term pursuit, especially those who enjoy interacting with a wide clientele.View More

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